Terms of Service
Version: 14 October 2026
1. Introduction
1.1 These Terms are the agreement between you and GIJA HUB MB, and they apply when you register or use the Service. By ticking the box at registration you expressly agree to them. If you do not agree, do not use the Service.
1.2 These Terms do not affect your statutory rights as a consumer.
1.3 The Privacy Policy, the Sub-processors page and the Cookie Policy explain how we handle data. For business customers the DPA is part of these Terms and prevails on personal data in your content.
2. Interpretation
2.1 "We", "us": GIJA HUB MB (see section 23). "Service": the GIJA MAPS / Forresten drone photogrammetry platform (upload and processing of drone images, results, viewers, Client Galleries, flight planner, website, API).
2.2 "You": the person or organisation with an account. "Business customer": you use the Service in your trade, business, craft or profession. "Consumer": you use it only for private purposes.
2.3 "Content": everything you upload or create in the Service, including drone images (and their metadata), results, gallery texts and links. "Balance": the prepaid euro amount shown in your dashboard. "Paid Balance": the part of the Balance you bought and have not used (free allowances, availability credits and goodwill credits are not Paid Balance).
2.4 You must be at least 18. If you register for an organisation, you confirm you can bind it.
3. Account
3.1 You can sign up with email and password or with Google. You keep your login secure and are responsible for activity on your account. Tell us at once if you find unauthorised use. Give us correct details and keep your email current: we send notices there.
4. Service and results
4.1 You upload drone photos, choose a processing preset and receive orthophotos, models, point clouds and terrain models. Processing and storage take place in the EU.
4.2 Results are calculated from your images and settings. Accuracy depends on your images, overlap, ground control and settings. You can measure in the results, but we do not guarantee how they match the real world. Verify in the field when it matters.
4.3 We may change the Service and set technical limits (for example file sizes). If we remove a core function you rely on, we give 30 days' notice and you can close your account and get your unused Paid Balance back.
4.4 For special jobs we may offer a quote and invoice you directly. These Terms apply unless the quote says otherwise.
5. Prices and Balance
5.1 The Service is prepaid. You buy Balance in euro: minimum €6, maximum €500 per purchase. Prices include VAT. The price of a job is shown before you start it and is deducted when the job starts. A job you cancel after it has started is not credited back.
5.2 Buying Balance of at least €6 gives you Full Service. Full Service is permanent and stays after the Balance is used up.
5.3 We may change prices for future jobs and purchases. A price change never reduces Balance you already bought. If you do not accept a price increase, you can close your account and get your unused Paid Balance back.
5.4 Your Balance expires 12 months after your last login. We warn you by email 30 days before. Logging in restarts the 12 months. Your account and Full Service stay. For consumers this applies only as far as mandatory law allows; a consumer who asks during the warning period gets their unused Paid Balance refunded instead.
5.5 There is no subscription and nothing renews automatically. You pay per job from Balance you chose to buy.
6. Payment
6.1 Payments go through Stripe, which acts as merchant of record for Balance purchases, calculates VAT, and sends your receipt and invoice. Stripe's terms for the purchase apply at checkout. Paying Stripe settles your payment to us. The Service itself is provided by us. Payment questions: Stripe support (link in your receipt) or us.
6.2 If Stripe refunds or reverses a purchase, or a card dispute goes against the payment, we remove the matching amount from your Balance. We may suspend the account until any shortfall is settled, and may refuse payments we reasonably suspect to be fraudulent.
7. Failed jobs and refunds
7.1 We review failed jobs. If a job fails because of an error on our side, we credit its price back to your Balance. If it fails because of your data or settings (for example too little overlap), we do not. There are no automatic refunds.
7.2 Balance is not refundable in cash, except under sections 4.3, 5.3, 5.4, 15 (withdrawal), 16.3 and where mandatory law requires. Refunds are paid through Stripe to the original payment method, normally within 14 days.
8. Free processing
8.1 A job priced at €5.00 or less is free. A job priced above that is charged in full. With 2D at €0.05 per image, a job of 100 images is free and a job of 101 images costs €5.05. The rule applies per job, and we may change or end it under section 19. Basic accounts can run 2D processing only. We may cancel jobs and suspend accounts that abuse free processing.
9. Storage and deletion
9.1 We store your Content for 30 days (Basic) or 365 days (Full Service) from the job's creation. The dashboard shows the expiry date. After that the results, share link and gallery entry stop working and we delete the data from our active systems within 30 days.
9.2 You can delete a job or Content at any time, or ask us to; we delete from active systems within 30 days. When an account is closed, we delete its Content and account data within 30 days, except records the law requires us to keep. Uploaded and result files are not in our backups; database backups (account and gallery data) are kept for disaster recovery only.
9.3 The Service is not a backup or archive. Download what you need before it expires.
10. Share links and Client Galleries
10.1 Finished results are shared through a unique link that we email to you. Anyone with the link can download the files. You decide who receives it.
10.2 Full Service users can share results with their own clients in a password-protected Client Gallery. You choose what is visible and whether your client may measure. If you share a point cloud, your client can open the original photos, which may contain metadata such as location and time. Keep links and passwords confidential; anyone holding both can open the gallery.
10.3 You are responsible for what your images show, for having a lawful basis to share them, and for informing people where the law requires.
11. Acceptable use
11.1 Only upload content you own or have the right to process. You are responsible for following drone, aviation and airspace rules and having permits for your flights.
11.2 You must not: upload unlawful content; attack, overload or bypass the security of the Service; copy its outputs in bulk or reverse engineer it to build a competing service (except where law allows); share your credentials outside your organisation; or circumvent limits, free allowances or payment controls.
11.3 We normally warn you first, but may suspend or delete accounts or content at once for serious, unlawful or security-risk breaches.
12. Your Content and data protection
12.1 Your Content and the results stay yours. You give us only the right to host, process, display and delete it to provide the Service.
12.2 We do not use your Content for AI/ML training, marketing, demos or research. We look at it only where needed to: (a) answer your support request; (b) fix an incident affecting your job; (c) check that processing and results came out as intended, for example when our system logs show something unusual about a job, or when we review the quality of results to find and fix processing faults. For these checks we look at the results and job logs, not your original photos; or (d) where the law requires. Only staff bound by confidentiality do this. We never share or publish what we see, and we use it only to keep the Service working correctly.
12.3 For personal data in your Content you are the controller and we are the processor under the DPA. For account, payment and website data we are the controller; see the Privacy Policy.
12.4 Confidentiality: we keep your Content and non-public information about your business confidential. We share it only with staff and providers who need it to run the Service and are bound to confidentiality, or where the law requires.
12.5 Personal data breach: if a personal data breach affects personal data in your Content, we notify business customers without undue delay and within 24 hours of becoming aware of it, by email to your account address (see the DPA).
12.6 Legal requests: we disclose your Content to an authority or third party only where a valid, binding legal order requires it. We check the request, challenge it where it is overbroad and there is a reasonable ground, disclose only what is required, and tell you before we disclose unless the law or the authority forbids it.
13. Flight planner
13.1 Flight plans from the planner are for information and planning only and are not flight authorisation. The pilot in command must check all parameters (altitude, speed, waypoints, geofencing, obstacle clearance) and follow the rules of the aviation authority. To the extent the law allows, we accept no liability for damage, injury, loss or rule breaches resulting from use of generated flight plans.
14. Availability
14.1 We aim for 99.9% availability each calendar month for the website and dashboard, the API, and the viewers (including those in Client Galleries). Availability is measured by independent external monitoring; a service is down from the first of two consecutive failed checks until the next successful check. Months are counted in UTC. We send the monitoring result on request.
14.2 Not counted as downtime: scheduled maintenance announced 48 hours ahead (up to 4 hours a month); events beyond our control (section 20.1); outages of third-party services outside our hosting platform (such as Stripe, Google, email delivery); causes on your side or use beyond our limits; account suspension. How long a job waits in the queue or takes to run is not availability.
14.3 If any of these services falls below 99.9% in a month, we credit every account that has a Balance above zero with 20% of its Balance, measured at 00:00 UTC on the first day of the next month. The credit is added automatically within 10 days, rounded down to €0.05, once per account per month, and is not Paid Balance or payable in cash.
14.4 For business customers this credit is the only remedy for unavailability. It does not limit section 18.1 or consumers' statutory rights. We promise no uninterrupted or error-free operation and no processing time.
15. Consumers: 14-day withdrawal
15.1 If you are a consumer you may withdraw from a Balance purchase within 14 days without giving a reason, counted from the purchase. Tell us by clear statement (email agne@gijahub.com, letter, or "Withdraw from contract here" on your profile page). The model form is in Annex A. We repay within 14 days, through Stripe, free of charge.
15.2 At checkout you must tick: "I want my balance to be available immediately and my jobs to start right away. If I am a consumer, I understand that I lose my 14-day right of withdrawal for jobs that have been processed, and that a Full Service upgrade is delivered immediately at purchase. If I withdraw within 14 days, I get back only the unused balance." If you tick it, you lose the right of withdrawal for jobs already processed and a Full Service upgrade is delivered at purchase; you get back only the unused Balance. We confirm this in your purchase email.
15.3 Consumers also keep the statutory rights if the digital service is not as agreed (repair, price reduction, termination).
16. Ending the contract
16.1 You can close your account at any time. Download your results first; on request we delay deletion by up to 30 days for this.
16.2 We may end the contract with 30 days' notice, and may suspend or end it at once if you materially breach these Terms, abuse free processing, use the Service unlawfully, create a security risk, or if law or an authority requires it.
16.3 If we end it under 16.2 on notice, or you close your account because of a change you do not accept, we refund your unused Paid Balance. If you object to a new sub-processor (see the Sub-processors page) and we cannot resolve it within the 30-day notice period, you may end the contract for the affected service and we refund your unused Paid Balance for it. If we end it for your breach, no refund, except where mandatory law requires.
17. Warranties
17.1 We warrant that we provide the Service with reasonable care and skill.
17.2 All other warranties and representations, including any as to accuracy, completeness or fitness of results for a purpose, are excluded to the maximum extent permitted by law.
18. Limitations and exclusions
18.1 Nothing in these Terms limits liability for death or personal injury, fraud, intent or gross negligence, non-pecuniary damage, data subjects' claims under Article 82 GDPR, or anything else the law does not allow to be limited. Consumers' statutory rights are not affected.
18.2 To the extent permitted by law, we are not liable for events beyond our reasonable control; loss of profit, revenue, business, contracts or goodwill; loss or corruption of data; or indirect or consequential loss.
18.3 If you are a consumer, nothing in these terms excludes or limits your statutory rights, and the exclusions in this section apply to you only to the extent the law allows.
18.4 For business customers, our total liability for all claims arising from events in the same 12 months is limited to the greater of what you paid for Balance in the 12 months before the first event (net of VAT and refunds) and €100.
18.5 If Content is lost while stored with us because we breached these Terms, we will re-process the job free of charge if the source images remain, or credit the job's price back.
18.6 A business customer compensates us for third-party claims arising from Content it had no right to upload or from its breach of section 11.
18.7 You cannot bring personal claims against our officers, members or employees for what we do under these Terms.
19. Variation
19.1 We may change these Terms for valid reasons (law, changes to the Service or costs, security, clarity). We email you and publish the new version with its date. For existing accounts it applies 30 days after the email; if you do not agree, close your account before then and get your unused Paid Balance back. A change never reduces Balance you have already bought. Urgent legal or security changes may apply sooner, only as far as necessary. Earlier versions are available on request.
20. General
20.1 We are not liable for failure caused by events beyond our reasonable control. This does not excuse payment, or limit consumers' mandatory rights.
20.2 We may assign the contract to a group company or successor if your rights are not reduced. You may not assign it without our written consent.
20.3 Not enforcing a right at once is not a waiver of it.
20.4 If part of these Terms is invalid, the rest stays valid.
20.5 No one else has rights under these Terms, except data subjects as the DPA and law provide.
20.6 These Terms, the DPA and the documents in 1.3 are the whole agreement and replace earlier terms. Your own terms do not apply.
20.7 Notices: we write to your account email; you write to agne@gijahub.com.
20.8 The Terms are published in English and Danish. If they differ, the language you accepted governs, unless mandatory law says otherwise.
21. Law and jurisdiction
21.1 Lithuanian law governs these Terms; the UN Sales Convention does not apply.
21.2 Business customers: the courts of Vilnius, Lithuania, have exclusive jurisdiction.
21.3 Consumers: the choice of Lithuanian law does not remove the protection of the mandatory rules where you live. You may sue us in Lithuania or in the courts where you live; we may sue you only where you live.
22. Complaints
22.1 Write to agne@gijahub.com; we answer within 30 days. Consumers can also contact the Lithuanian State Consumer Rights Protection Authority (vvtat.lt) or the consumer authority in their own country.
23. Our details
GIJA HUB MB, Polocko g. 4B-20, Vilnius, Lithuania. Company code 307210538. Email agne@gijahub.com. We operate under the names Forresten (forresten.dk) and GIJA MAPS (gijamaps.com).
Annex A: Model withdrawal form (consumers)
To GIJA HUB MB, Polocko g. 4B-20, Vilnius, Lithuania, agne@gijahub.com: I/We (*) give notice that I/We withdraw from my/our contract for the purchase of the following balance: ______ Ordered on: ______ Name: ______ Address: ______ Account email: ______ Signature (paper only): ______ Date: ______ (*) Delete as appropriate.
The part of the balance used for jobs already processed is not reimbursed if you ticked the box in section 15.2; you keep those results.